DRAG
CINNAMONS

Faq

FAQ

Frequently Asked Questions

Have questions you want answers to?

We offer tailor-made tours, cultural and heritage journeys, adventure holidays, luxury escapes, wildlife safaris, honeymoon packages, wellness retreats, and beach getaways across Sri Lanka.

Absolutely! Our travel specialists will design a personalized itinerary based on your preferences, interests, travel dates, and budget.

We offer both private tours and group travel options. Most of our clients prefer private tours for a more flexible and personalized experience.

Our packages typically include accommodation, transportation, guided tours, entrance fees to attractions, daily breakfast, and 24/7 local support. Custom inclusions are also available upon request.

Yes, we offer hassle-free airport pickup and drop-off services as part of our tour packages.

Yes. All our tour guides are licensed by the Sri Lanka Tourism Development Authority (SLTDA), multilingual, and highly experienced in leading safe, engaging, and insightful tours.

You can fill out the inquiry form on our website, email us directly, or call our customer service team. Once we receive your request, we’ll send a proposed itinerary and quotation.

Our cancellation policy varies depending on the services booked and notice period. Generally, cancellations made at least 14 days before the tour start date are eligible for a partial refund. Full details are provided during the booking process.

Yes, Sri Lanka is considered a safe and welcoming destination for tourists. At Cinnamons, your safety is our top priority, and we adhere to all health and travel regulations.

We do not provide travel insurance directly, but we strongly recommend that all travelers obtain comprehensive travel insurance covering medical emergencies, trip cancellations, and personal belongings.

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